Cloud pillow - Minky
*We do NOT guarantee delivery before any specific date; including Christmas, mother’s day, Easter, etc…(same with made to order items) so please allow extra time for delivery for these events since postage can take a long time and we need to add COVID-19 restrictions*
We appreciate from the bottom of our hearts you purchasing our items, we want you to enjoy our products as much as we do yet if you have any questions about returning the products or about shipping please keep reading, and when you finish your order do not forget to read our terms and conditions.
DELIVERY AND DELIVERY CHARGES
Closing down! no refunds or exchanges, this is a final sale, orders will be lodged every friday only as long as you order before 10am or if your package is not bulky, we will contact you otherwise. Thank you!
Due to the current health emergency situation, Australia Post and couriers in general are experiencing major delivery delays, unfortunately, it is out of our control, please consider this before placing an order. Packages may arrive 20-30 business days later than the normal estimated delivery days EVEN if placing an order with express shipping.
Prices for goods and services stated on our website are exclusive of any applicable delivery charges*
*We only deliver to Australian street addresses. We can ship to another country as well, as long as you let us know beforehand so we can organize the purchase directly with you.
Please note we do not deliver nor offer any type of service to the EU.
*We only deliver to Australian street addresses. We can ship to another country as well, as long as you let us know beforehand so we can organize the purchase directly with you.
Please note, we do not deliver non offer any type of service to the EU.
Visitors from the EU are not permitted to browse this site. This is due to the EU's Data Retention and Access Laws. If you are visiting our website from there, the only information that has been logged is your IP Address (which cannot be used for personal identification) and the date/time that you attempted to access this website.
The new GPDR Regulations have not been implemented on this site yet therefore you are unable to use it.
* The cost of delivery is as stated on here, we offer free standard shipping Australia wide and Express shipping on MOST items if you choose this option as an alternative.
Please note, we kindly ask you to give us your home address and not a P.O. Box, we require signature on delivery, this will make shipping nice and smooth for both parties and we avoid them being delayed or sometimes lost.
> If you would like to place an order from outside of Australia, you need to bear in mind that you most likely will have to pay customs fees, those fees will depend on the amount of the goods imported, we recommend you to do a research first in order to know how much you will need to pay, we are not responsible for any delays nor fees if the order is held by customs, you will need to pay the fee in order for them to release your products and continue their destination.
If you have purchased some ‘Pre-Order or Made to Order’ products, they might take any time between 3-10 weeks to get to you, you would be provided with previous CLEAR notice that they are ‘Pre-order’ items or made to order BEFORE you purchase, they will be stated in the description, therefore you know the timeframe condition, we would not give you a discount or cancel your order if you finally decide you do not want to keep waiting or if you state you did not notice our previous ‘Pre-Order’ or made to order notes.
If you purchase any pre-order item OR any MADE TO ORDER item like our decals, paper flowers, some prints, activity playmats etc, and you have purchased anything else that are in stock, note that we may not spilt the order, we will wait until we are ready to send you everything together , unless advised otherwise, so please bear in mind the waiting times for pre-orders or made to order items. We regularly get them sent from our supplier but we might every now and then wait for them to come to us first.
-Free standard shipping Australia wide up to $999.99
-Standard shipping for heavy goods from $1,000.00 until $1500.00 is $20.00
-Express shipping Australia wide up to $499.99 is $15.95 (express does not apply for larger items like prams,furniture or any bulky items)
-Express shipping Heavy goods from $500.00 until $1000.00 is $30.00
*Please bear in mind, normal busy seasons like Christmas or Easter, delivery can take longer, please allow extra time (this includes difficult times like Pandemics)
For orders of $1500.00AUD or over for standard or $1000.00 for express, please contact us for a delivery quote.
*Free shipping does not apply for our furniture due to their size and weight, a separated invoice will be sent, you can also confirm if you want the postage to be express (if possible) or standard. We start processing your order ONCE postage payment has been made (if we need to send another invoice, you will see that on the description of the product)
A strict NON refund or store credit for change of mind when choosing wall decals, some wooden decor, fabric decor, paper flowers, some prints and activity playmats, since they are made to order, they are created just for you. You need to choose carefully the amount you require and read the description properly and you can e-mail us in case of any enquiries to email@example.com. Once you place your order, for our wall decals or prints for example, they are made to order and we require at least 7 working days to create them for you + shipping time so no refund nor store credit if you change your mind so please choose carefully before placing an order, for the activity playmats, we require 4-6 weeks + shipping time in normal circumstances but due to COVID-19, we have extended the production time to 8-9 weeks + shipping. Express postage does not apply to our made to order items and it does NOT rush your order nor puts them on top of the list. Each made to order itrm will have a description with their turnaround time.
Express post can take 1-4 business days in Australia, sometimes a bit more depending on where you live and standard post can take up to 10 business days, depending on your location or the season of the year like Christmas or other important dates. Also note, sometimes there are tragic events like flooding, fires, high wind, pandemics, etc, delivery times can take longer than expected too. A total delivery cost will be provided in the order summary in your online shopping basket, if needed to pay, or if a separated invoice is sent. We may occasionally provide special offers waiving the delivery fee altogether.
*Express post cannot apply for furniture, Miffy XL, storage cases or prams (our largest items) or made to order items, unless stated otherwise, they will be sent to you via courier and they unfortunately do not offer express shipping as yet. If you paid express shipping for them, we will refund you that amount or add it to the normal shipping price and send it as standard.
Also bear in mind that if you have chosen to purchase a Pre-order or made to order items, choosing Express shipping WILL NOT rush your order or move your order to the top of the list, express shipping is only the time frame for the postage service.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed. Please allow us 24-48 hrs, (unless stated differently or if it is a busy season like Christmas or Easter) even if you have paid with Afterpay (excluding weekends and public holidays) to prepare your order and send it to you, we will wait until the funds have hit the account before shipping the items. We will give you a tracking number and you need to sign when receiving the package, if you are not at home you might be left a card with the instructions on how to pick up your item from your local post office or courier depot, or the package was left in a secure spot...you can also leave specific instructions if you would like to have that package left at your door, which will be under your responsibility or you can get someone to sign it for you on arrival. Nor the couriers/post office or us, will be held accountable if you chose this option and the package gets lost from your front door.
If you live in a remote area the delivery could take a little bit longer.
Also, there are unfortunate times where items can take longer to get to you, for example when there are environmental challenges, like flooding, fires, huracanes, etc! we do not take any responsibility for this, it does not mean the item is lost but delayed, we will not re-send/refund/cancel your order, even if you paid for express, the delay is from the Post Office/courier and not from us therefore there will be no refund for delayed postages.
Please make sure your contact details, name, address and phone number are correct before placing an order, we do not take any responsibility if your details are incorrect, we do not check addresses one by one, we write them as provided by you, we do not refund shipping costs (if you were charged one) and we do NOT refund for the item if the package comes back to us and you will need to pay the shipping costs so the products are sent again to you, we will not re-send until we have received shipping payment and we will not cancel your order. We do not refund, replace an item or give you any discount code for another order if you provided us the wrong address.
Once we send the goods via Australia Post (or another courier company, depending on agreement and/or item) they automatically become their property, we are no longer responsible for the items, if they get lost or if they take longer than expected to arrive please contact us so we can lodge a dispute together for lost item or you can also contact them directly to track your item if they have taken longer than expected, you can check the tracking number provided when they are sent https://auspost.com.au/parcels-mail/track.html#/track or we can check it for you also (link from a courier will be issued also if they are used).
If the item says ‘delivered’ and you state you haven’t received it, or if you state that an item/s are missing, you have to notify us within 24 hrs of receiving the package and we need to lodge an investigation with Australia Post, or the courier used and you might need to lodge another one with the Police.
Please note, if a postage is lost or delayed, we can only issue a refund, replace or give store credit ONLY AFTER the investigation has been formally closed and advised as so by Australia Post or the courier company and/or police.
*For our furniture and prams, we use a different company, tracking number and link will be provided once the goods have been sent, and they cannot be sent as express.
We do not, under any circumstance refund shipping costs UNLESS the item has been faulty, providing you have showed us proof that items are faulty.
*Delivery times are estimate times only.
Please note, some of the payment options you choose can take longer to be processed, therefore, it will take longer for us to complete the purchase since we need to wait until all payments are cleared, but we will inform you if this happens and offer you other options to finalise your payment if needed.
Holidays or break: When we take a break, we will announce it with few days in advance on our social medias, and then we will clearly announce on our website, orders will be sent once we are back, we will not issue a refund/discount/cancel order/ express post, etc, if you state you did not see the announcement.
We understand buying items online is hard since we are not there to see them or to check the material they are made off, that is why we would like to make it nice and simple for you, we are happy to accept returns ONLY within 7 working days ( monday to friday excluding weekends or public holidays) from the day you receive the item IF the items are FAULTY.
*Conditions apply, please continue reading.
* We can give you a full refund on the item ONLY if it is faulty, you need to e-mail us with an attached photo of the faulty item showing CLEARLY where the problem is, once we accept the item is faulty they need to be sent back within 7 working days.
-All refunds will come with postages fees deducted from the total (unless it is faulty).
If you chose the wrong item, we will give you a store credit for the amount of the product MINUS the shipping cost once we receive the item back so you can choose another item as long as they are available (or if we agree to an exchange of colour, size , etc... a postage fee might be charged this time) if they are not available you need to choose another item. If we have sent you the items already, you need to return it unopened and with a tracking number, signature on delivery and we suggest you to insure the package, if the item gets lost in transit, we will not take any responsibility and we will not refund/replace or give you store credit, if item is not received or delayed you need to chase it up with the company you paid for delivery services. You need to return the item/s within 7 working days.
Items are carefully inspected and packed before we send them to you. They cannot come back damaged, scratched, used, dirty , etc, they need to come back in original packaging, we will carefully inspect them once we get them, and if we decide the items have been used or are not faulty, we will not issue you a refund and we will not cancel your order, you will need to pay for postage so we can return the item to you. Please, do not send anything back before contacting us first on firstname.lastname@example.org
Please read the descriptions properly, measurements etc! Also bear in mind colour from the screen will vary with the colour in real life.
Please check that you have chosen the correct item on your second order (after the return) before placing another order.
We do NOT refund for change of mind , and this includes purchases you have made in error or state you did not check/read the descriptions properly, yet you can e-mail us and let us know you are not actually happy with the product and we can give you a store credit MINUS shipping costs and minus 10% restocking fee, after we have received the product back, intact within 7 working days ( not dirty, damaged, scratched, in original packaging etc) and you can choose another item, we do not refund shipping costs.
If you state it was not you who made the order, we will notify relevant authorities and agencies of the activity so they can take appropiate action.
Please be aware that products like Teethers, cannot be returned due to hygiene reasons.
If under some circumstances we ‘need’ to cancel an order , we need to deduct an 10% of the total cost, this is for restocking associated fees, we can give you a store credit with the remaining balance (or we need to refund you through the same method you purchased from us ) * Please bear in mind our terms for refund.
Also note, if the product has already been shipped, we need to either redirect the item to come back to us, or you will need to return it to us once you receive it, within 7 working days, either way, for the redirect of the product, the refund amount will come with the 10% less AND the amount we paid for posting the package to you, or if you need to return it to us, then YOU will need to pay for the postage which is non refundable by us and then we deduct the 10% of the total once we receive the item back. Sometimes even if we try and redirect it to us, the package can still go straight to you which we unfortunately have no control over.
If we run a sale, we will inform via our social media and provide coupon codes/store credits, please be aware that they are bound by their terms and conditions and only valid from the period commencing and end date. Should you have purchased something prior to the availability of a coupon or beginning of a sale, there is no obligation for Pebbles Baby to provide a discount, refund, or store credit, Also, we will not cancel your order nor refund if you made a purchase on the sale date and did not input the discount code, this includes if you already had a discount code and forgot to input it.
All items will need to be returned with their original tags/labels, they cannot look worn, washed, damaged or dirty. They may be tried on for fit (if clothing) but otherwise unworn. They need to be returned intact.
We do NOT refund on sale items but we can give you a store credit if you would like another item instead.
Although 90% of our items we stock , some of them are shipped directly from our suppliers, we will always keep a close eye on your order to keep everything nice and smooth with your items so if you have purcharsed several items, you might receive them in separated packages, sometimes we pre-order them for you and get them delivered to our premises and then ship everything together, you will be advised about this once you place your order.
Thanks for choosing Pebbles Baby :)
At Pebbles Baby we highlight the importance of safety, so please read the following and we kindly ask you to adhere to the requirements.
All of our products should be used under adult supervision at all times.
If you are purchasing a wooden and silicone toy from us, always inspect them before each use, discard at first sign of damage or if the beads look worn and exchange after 6 months of use. If damaged, the beads can become loose and cause suffocation.
Our products are design so they do not collect mould and bacteria.
To clean your wooden and silicone toys simply use warm water and wipe down with a damp cloth and air dry.
If you are purchasing our playgyms and their toys, it is important to know that these playgyms are design so your baby can lay under, and the toys are there so they can be reached and looked at, we do not recommend them to be used as teethers, if they are already able to sit up, we recommend to remove them.
Discard if you see the frame has become weak.
When putting the gym together some of them will feel hard to insert the pole into the holes, the idea is that they are not too loose so they do not fall apart easily.
If you are purchasing a soft toy/crochet toy, always inspect for loose parts or clothing (if any) that your baby can put in their mouth, and take away from them once they fall asleep, specially if they are able to roll over. NEVER leave them unattended while playing with them.
If you are purchasing our wall decals, please bare in mind they are designed for decoration only and are not a toy! Please keep them out of reach of children. Your decals should never be placed within a child’s reach or near where they sleep to avoid a possible choking hazard.
If you are purchasing our canopies, please make sure your kids are always under supervision where the canopies are hung, we do not recommend to hung them over cots, or in children’s rooms under the age of 3 unless they will be there under complete supervision.
Please make sure you hung the canopies from a beam if you are hanging them from the ceiling, you can purchase a beam finder for this.
Also, if you are not going to be supervising while your kids are near the canopy, we recommend to roll them up to avoid them being pulled down and or cause injuries.
Our products are all carefully selected and safe while using in a proper way, we inspect them carefully before we put them on sale and before sending them to you so we know they were safe to use.
When it is about your baby/child, it is the parents responsibility to watch them at all times, we do not take any responsibility for accidents or injuries if the products are used in a way other than for its intended purpose or if the child was left unattended.
- Do you stock all your items?
We stock 90% of our items, as much as we would love to stock them all, due to space we can’t, items that are not shipped straight from us might from time to time face delays since there might be times where we cannot keep up with inventory and unfortunately sometimes you might place an order and they are out of stock, we do check often with the suppliers in regards to stock but please bear this in mind. Other items that are made to order will take few days or weeks (depending on item) until they are ready to be shipped to you, so those are not ‘in stock’ items, this would apply for our wall decals, wooden decor and fabric decor, activity playmats. Please read their description for more information.
- What company do you use for delivery?
We mainly use Australia Post for our deliveries, but for bulky items like prams, dolls houses or when the order is big, we may use a courier to deliver them to you. Unfortunately though, most of them do not offer express shipping yet, so if you are wanting any of these products for a special day, we recommend you order with few days in advance to avoid any dissapointment. If you have paid express but your order does not qualify for one, we will refund you the shipping.
- What is the best time to contact you?
We are purely family operated and it is mainly one person, me, taking care of everything, as much as we would love to be 24/7 available for your enquiries, we do ask you to expect a response from us within business hours (9 am to 5 pm Monday to Friday, Melbourne time), we will try and respond to you even after those hours since we love you so much! but there might be times we won’t be able to. Best way of contacting us is via e-mail to email@example.com
- How long does my order take to be delivered?
We offer free standard shipping Australia wide via Australia post (or a courier if the item is bulky, please refer to above answer) please allow us at least 1-3 business day (not including weekends or public holidays) to get your items ready and then we will ship them to you (unless stated differently, like when they are made to order) they generally take between 5-7 business days to be delivered unless you live in a remote area, in that case delivery might take a bit longer or if there is any environmental challenge like flooding, fires, etc...IF you chose to have them expressed shipped they might take around 1-3 business days to arrive depending on where you live, still allow us that 1-3 business day to process your items. Please if you have any questions about your order you can always contact us.
*There are major delivery delays due to COVID-19, some deliveries are taking even 4 weeks to get to customers, unfortunately there is not much we can do but to be patient and wait :(
- I paid express shipping last night/today why hasn’t my order being dispatched yet?
Paying for express shipping is actually the delivery service and not the handling time process, we still require our handling times to get the items ready for you which is at least 1-3 business day unless stated differently or if they are made to order. As soon as your items are sent, you will receive a tracking number ( a kindly reminder that express shipping does not apply for bulky items ).
-Can I purchase an item but send it to someone else as a present?
You can definitely purchase an item from us and we will happily send it to the designated person, at checkout just type in their details, full name and address, for the shipping details and for billing details you can place your information. You may leave a little note to us that is it an actual present so we are aware of it.
-I put down the wrong address at checkout, can I fix it?
For sure! just contact us as soon as you realize you made the mistake and we can fix it and send it to the right address, no stress. Please note, we do NOT check addresses one by one, we write them just as they were provided by you, so we do not take any responsability for lost or delayed orders if you have given us the wrong address. You need to check before submitting, and if there is any mistake, you need to contact us immediately please. Note that there are times when we have recieved orders while packing, therefore we sometimes pack them straight away and send them together with the rest, if you sent us the wrong address and you didn’t tell us straight away, we unfortunately do not take any responsibility for any delayed or missplaced order.
-I received my items and they are broken.
We will always try and send fragile products as protected as possible, but sometimes we do know that strange events can occur while the package is on your way but don't worry we are here to help, if you have received a broken item, please take a picture and send it to us as soon as you realize about the issue. We will look at the picture and then give you instructions. We need you to send the items back for inspection as well before we agree on anything. But we want you to be happy and we can happily replace it as long as we have them in stock, otherwise we can give you a store credit for you to choose another item.
-How do I know if a product is safe for my baby/kid?
We are all for safety when it comes to little humans, so please read carefully our notes (if the product requires one) before purchasing or read the notes that we send you together with the product and do not throw it away (the note) so you can refer to it whenever you need it. We strongly recommend to never leave your baby/kid unattended, whatever they are doing, they do not know right from wrong even if you think they are old enough to understand, it is best to not take that risk.
-I like the colour of the product shown in the pictures but are they the real colours?
Colours in pictures may vary from what they look in person, and from screen to screen, so please have this in mind before purchasing.
-I ordered a handmade product, what do I need to expect from it?
Our handmade items have been carefully chosen, yet the nature of handmade products is all about being natural and sometimes they are not perfect nor two same product will look exactly the same, but that would be the beautiful part of choosing a handmade item, you know it has been made with love for you or your little ones, they might have a slight imperfection but they will work just as fine!
Our softest pillow ever, extremely cozy and beautiful for perfect sweet dreams or for a perfect decoration just like our sleepy owl pillows.
They are made with non-allergenic polyester fiberfill, fine plush cotton and fleece.
We recommend to hand wash them or gentle machine wash at 40C and flat or line dry.
Its measurement are approximately 55 x 31 x 10 cm.