Wall Print - Bunnies
We appreciate from the bottom of our hearts you purchasing our items, we want you to enjoy our products as much as we do yet if you have any questions about returning the products or about shipping please keep reading, and when you finish your order do not forget to read our terms and conditions.
DELIVERY AND DELIVERY CHARGES
Prices for goods and services stated on our website are exclusive of any applicable delivery charges**We only deliver to Australian street addresses. We can ship to another country as well, as long as you let us know beforehand so we can organize the purchase directly with you.
Prices for goods and services stated on our website are exclusive of any applicable delivery charges*
*We only deliver to Australian street addresses. We can ship to another country as well, as long as you let us know beforehand so we can organize the purchase directly with you.
Please note, we do not deliver non offer any type of service to the EU.
Visitors from the EU are not permitted to browse this site. This is due to the EU's Data Retention and Access Laws. If you are visiting our website from there, the only information that has been logged is your IP Address (which cannot be used for personal identification) and the date/time that you attempted to access this website.
The new GPDR Regulations have not been implemented on this site yet therefore you are unable to use it.
* The cost of delivery is as stated on here, we offer free standard shipping Australia wide and Express shipping on MOST items if you choose this option as an alternative.
Please note, we kindly ask you to give us your home address and not a P.O. Box, we require signature on delivery, this will make shipping nice and smooth for both parties and we avoid them being delayed or sometimes lost.
If you have purchased some ‘Pre-Order’ products, they might take any time between 3-7 weeks to get to you, you would be provided with previous CLEAR notice that they are ‘Pre-order’ items BEFORE you purchase, therefore you know the timeframe condition, we would not give you a discount or cancel your order if you finally decide you do not want to keep waiting or if you state you did not notice our previous ‘Pre-Order’ notes.
If you purchase any pre-order item or any made to order item like our decals, and you have purchase anything else that are in stock, note that we do not spilt the order, we will wait until we are ready to send you everything together so please bear in mind the waiting times for pre-orders or made to order items. For our wallpapers we do send them separately and another invoice will be given to you for shipping costs.
3 Dec 2018 - They will be processed in chronological order. (Please note, you still need to allow us 7 working days to create your decals.
*Important news: due to maternity and annual leave from our wallpapers supplier, orders placed between 23rd of November until 14th January, are due to be delivered FROM late February, in chronological order. Also, cut off date for guaranteed delivery for our wallpapers is the 16th November
Australia
-Free standard shipping Australia wide up to $999.99
-Standard shipping for heavy goods from $1,000.00 until $1500.00 is $20.00
-Express shipping Australia wide up to $499.99 is $15.95 (express does not apply for larger items like wallpapers, prams, or furniture or any bulky items)
-Express shipping Heavy goods from $500.00 until $1000.00 is $30.00
For orders of $1500.00AUD or over for standard or $1000.00 for express, please contact us for a delivery quote.
Express post can take 1-4 business days in Australia, sometimes a bit more depending on where you live and standard post can take up to 10 business days, depending on your location or the season of the year like Christmas or other important dates. A total delivery cost will be provided in the order summary in your online shopping basket. You can choose which one you would like. We may occasionally provide special offers waiving the delivery fee altogether.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed. Please allow us 24-48 hrs, (unless stated differently or if it is a busy season like Christmas or Easter) even if you have paid with Afterpay (excluding weekends and public holidays) to prepare your order and send it to you, we will wait until the funds have hit the account before shipping the items. We will give you a tracking number and you need to sign when receiving the package, if you are not at home you might be left a card with the instructions on how to pick up your item from your local post office or courier depot, you can also leave specific instructions if you would like to have that package left at your door, which will be under your responsibility or you can get someone to sign it for you on arrival.
If you live in a remote area the delivery could take a little bit longer.
Please make sure your contact details, name, address and phone number are correct before placing an order, we do not take any responsibility if your details are incorrect, we do not check addresses one by one, we write them as provided by you, we do not refund shipping costs and we do NOT refund for the item if the package comes back to us and you will need to pay the shipping costs so the products are sent again, we will not re-send until we have received shipping payment and we will not cancel your order.
Once we send the goods via Australia Post (or another courier company, depending on agreement and/or item) they automatically become their property, we are no longer responsible for the items, if they get lost or if they take longer than expected to arrive please contact us so we can lodge a dispute together for lost item or you can also contact them directly to track your item if they have taken longer than expected, you can check the tracking number provided when they are sent https://auspost.com.au/parcels-mail/track.html#/track or we can check it for you also (link from a courier will be issued also if they are used).
We do not, under any circumstance refund shipping costs UNLESS the item has been faulty, providing you have showed us proof that items are faulty.
*Delivery times are estimate times only.
Please note, some of the payment options you choose can take longer to be processed, therefore, it will take longer for us to complete the purchase since we need to wait until all payments are cleared, but we will inform you if this happens and offer you other options to finalise your payment if needed.
Returns
We understand buying items online is hard since we are not there to see them or to check the material they are made off, that is why we would like to make it nice and simple for you, we are happy to accept returns ONLY within 7 working days ( monday to friday excluding weekends or public holidays) from the day you receive the item IF the items are FAULTY.
*Conditions apply, please continue reading.
* We can give you a full refund on the item ONLY if it is faulty, you need to e-mail us with an attached photo of the faulty item showing CLEARLY where the problem is, once we accept the item is faulty they need to be sent back within 10 working days.
-All refunds will come with postages fees deducted from the total (unless it is faulty).
If you chose the wrong item, we will give you a store credit for the amount of the product MINUS the shipping cost once we receive the item back so you can choose another item as long as they are available, if they are not available you need to choose another item. If we have sent you the items already, you need to return it unopened and with a tracking number, signature on delivery and we suggest you to insure the package, if the item gets lost in transit, we will not take any responsibility. You need to return the item/s within 7 working days. Please note, if you made a mistake with choosing, a 9% restocking fee will be applied and no shipping fees will be returned, so please select carefully.
We do NOT refund for change of mind , and this includes purchases you have made in error or state you did not check/read the descriptions properly, yet you can e-mail us and let us know you are not actually happy with the product and we can give you a store credit MINUS shipping costs and minus 9% restocking fee, after we have received the product back, intact ( not dirty, damaged, scratched, in original packaging etc) and you can choose another item, we do not refund shipping costs.
Please be aware that products like Teethers, cannot be returned due to hygiene reasons.
If under some circumstances we ‘need’ to cancel an order , we need to deduct an 10% of the total cost, this is for restocking associated fees, we can give you a store credit with the remaining balance (or we need to refund you through the same method you purchased from us ) * Please bear in mind our terms for refund.
Also note, if the product has already been shipped, we need to either redirect the item to come back to us, or you will need to return it to us once you receive it, either way, for the redirect of the product, the refund amount will come with the 9% less AND the amount we paid for posting the package to you, or if you need to return it to us, then YOU will need to pay for the postage which is non refundable by us and then we deduct the 9% of the total once we receive the item back. Sometimes even if we try and redirect it to us, the package can still go straight to you which we unfortunately have no control over.
About sales:
If we run a sale, we will inform via our social media and provide coupon codes/store credits, please be aware that they are bound by their terms and conditions and only valid from the period commencing and end date. Should you have purchased something prior to the availability of a coupon or beginning of a sale, there is no obligation for Pebbles Baby to provide a discount, refund, or store credit, Also, we will not cancel your order nor refund if you made a purchase on the sale date and did not input the discount code.
All items will need to be returned with their original tags/labels, they cannot look worn, washed, damaged or dirty. They may be tried on for fit (if clothing) but otherwise unworn. They need to be returned intact.
We do NOT refund on sale items but we can give you a store credit if you would like another item instead.
Although 90% of our items we stock , some of them are shipped directly from our suppliers, we will always keep a close eye on your order to keep everything nice and smooth with your items so if you have purcharsed several items, you might receive them in separated packages, sometimes we pre-order them for you and get them delivered to our premises and then ship everything together, you will be advised about this once you place your order.
At Pebbles Baby we highlight the importance of safety, so please read the following and we kindly ask you to adhere to the requirements.
All of our products should be used under adult supervision at all times.
If you are purchasing a wooden and silicone toy from us, always inspect them before each use, discard at first sign of damage or if the beads look worn and exchange after 6 months of use. If damaged, the beads can become loose and cause suffocation.
Our products are design so they do not collect mould and bacteria.
To clean your wooden and silicone toys simply use warm water and wipe down with a damp cloth and air dry.
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If you are purchasing our playgyms and their toys, it is important to know that these playgyms are design so your baby can lay under, and the toys are there so they can be reached and looked at, we do not recommend them to be used as teethers, if they are already able to sit up, we recommend to remove them.
Discard if you see the frame has become weak.
When putting the gym together some of them will feel hard to insert the pole into the holes, the idea is that they are not too loose so they do not fall apart easily.
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If you are purchasing a soft toy/crochet toy, always inspect for loose parts or clothing (if any) that your baby can put in their mouth, and take away from them once they fall asleep, specially if they are able to roll over. NEVER leave them unattended while playing with them.
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If you are purchasing our wall decals, please bare in mind they are designed for decoration only and are not a toy! Please keep them out of reach of children. Your decals should never be placed within a child’s reach or near where they sleep to avoid a possible choking hazard.
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If you are purchasing our canopies, please make sure your kids are always under supervision where the canopies are hung, we do not recommend to hung them over cots, or in children’s rooms under the age of 3 unless they will be there under complete supervision.
Please make sure you hung the canopies from a beam if you are hanging them from the ceiling, you can purchase a beam finder for this.
Also, if you are not going to be supervising while your kids are near the canopy, we recommend to roll them up to avoid them being pulled down and or cause injuries.
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If you are buying our house bed frames, it is recommended that this bed be used for its sole purpose of sleeping in. It is not designed to withstand activities that may put extra weight on the frame such us swinging, climbing, hanging etc. Pebbles Baby accept no responsibility from injury that may occur from such activities.
– As the item is handcrafted, slight imperfections in the product may be present due to the nature of working with a natural material; we do not consider these faults.
– Our frames are individually crafted. They are not mass produced in a factory therefore the dimensions can sometimes vary a few millimetres.
– Sustainably sourced New Zealand premium pine and stainless steel fittings are used in the making of this product.
DISCLAIMER:
Our products are all carefully selected and safe while using in a proper way, we inspect them carefully before we put them on sale and before sending them to you so we know they were safe to use.
When it is about your baby/child, it is the parents responsibility to watch them at all times, we do not take any responsibility for accidents or injuries if the products are used in a way other than for its intended purpose or if the child was left unattended.
- Do you stock all your items?
We stock 90% of our items, as much as we would love to stock them all, due to space we can’t, items from Nofred brand or Rocking Baby for example, are shipped from the Melbourne warehouse straight to you, and because of that, there might be times where we cannot keep up with inventory and unfortunately sometimes you might place an order and they are out of stock, we do check often with them in regards to stock but please bear this in mind. Other items that are made to order will take few days until they are ready to be shipped to you, so those are not ‘in stock’ items, this would apply for our wall decals and wallpapers. Please read their description for more information.
- What company do you use for delivery?
We mainly use Australia Post for our deliveries, but for bulky items like wallpapers, furniture and prams, we will use a courier to deliver them to you. Reason being is that couriers are much cheaper for us to send and we do not want to increase our prices to cover part of the cost. Unfortunately though, most of them do not offer express shipping yet, so if you are wanting any of these products for a special day, we recommend you order with few days in advance to avoid any dissapointment.
- What is the best time to contact you?
We are purely family operated and it is mainly one person, me, taking care of everything, as much as we would love to be 24/7 available for your enquiries, we do ask you to expect a response from us within business hours (9 am to 5 pm Monday to Friday, Melbourne time), we will try and respond to you even after those hours since we love you so much! but there might be times we won’t be able to. Best way of contacting us is via e-mail to info@pebblesbaby.com.au
- How long does my order take to be delivered?
We offer free standard shipping Australia wide via Australia post (or a courier if the item is bulky, please refer to above answer) please allow us at least 1-3 business day (not including weekends or public holidays) to get your items ready and then we will ship them to you on the next business day (unless stated differently) they generally take between 5-7 business days to be delivered unless you live in a remote area, in that case delivery might take a bit longer. IF you chose to have them expressed shipped they might take around 1-3 business days to arrive depending on where you live, still allow us that 1 business day to process your items. Please if you have any questions about your order you can always contact us.
- I paid express shipping last night/today why hasn’t my order being dispatched yet?
Paying for express shipping is actually the delivery service and not the handling time process, we still require our handling times to get the items ready for you which is at least 1 business day unless stated differently or if they are made to order. As soon as your items are sent, you will receive a tracking number ( a kindly reminder that express shipping does not apply for bulky items ).
-Can I purchase an item but send it as a present?
You can definitely purchase an item from us and we will happily send it to the designated person, at checkout just type in their details, full name and address, for the shipping details and for billing details you can place your information. You may leave a little note to us that is it an actual present so we are aware of it.
-I put down the wrong address at checkout, can I fix it?
For sure! just contact us as soon as you realize you made the mistake and we can fix it and send it to the right address, no stress. Please note, we do NOT check addresses one by one, we write them just as they were provided by you, so we do not take any responsability for lost or delayed orders if you have given us the wrong address. You need to check before submitting, and if there is any mistake, you need to contact us immediately please.
-I received my items and they are broken.
We will always try and send fragile products as protected as possible, but sometimes we do know that strange events can occur while the package is on your way but don't worry we are here to help, if you have received a broken item, please take a picture and send it to us as soon as you realize about the issue. We will look at the picture and then give you instructions. We need you to send the items back for inspection as well before we agree on anything. But we want you to be happy and we can happily replace it as long as we have them in stock, otherwise we can give you a store credit for you to choose another item.
-How do I know if a product is safe for my baby/kid?
We are all for safety when it comes to little humans, so please read carefully our notes before purchasing or read the notes that we send you together with the product and do not throw it away (the note) so you can refer to it whenever you need it. We strongly recommend to never leave your baby/kid unattended, whatever they are doing, they do not know right from wrong even if you think they are old enough to understand, it is best to not take that risk.
-I like the colour of the product shown in the pictures but are they the real colours?
Colours in pictures may vary from what they look in person, and from screen to screen, so please have this in mind before purchasing.
-I ordered a handmade product, what do I need to expect from it?
Our handmade items have been carefully chosen, yet the nature of handmade products is all about being natural and sometimes they are not perfect nor two same product will look exactly the same, but that would be the beautiful part of choosing a handmade item, you know it has been made with love for you or your little ones, they might have a slight imperfection but they will work just as fine!
We introduce you to the Cuddlie Bunnies, these gorgeous little bunnies are beautifully printed on Ilford gallery prestige textured cotton rag ( 310 gsm ) with ultrachrome archival inks.
These prints are gallery standard art print, therefore they look exactly like the original watercolour. Please note, colours may slighlty vary from screen to when it is printed.
These bunnies are available in size A4 (210 x 297mm)
Please note: All of our art prints are copyrighted. The use or reprinting of any images is prohibited.